Medellín, the charming “City of Eternal Spring”, has cemented its status not only as a vibrant destination for culture, gastronomy and business, but also as an increasingly welcoming place for an ever-growing segment of travelers: those who choosedon’t leave your pets behind. He turismo pet friendlyPet travel is booming globally, and Colombia is no exception. Modern families and individual travelers consider their pets integral members of their family, and the opportunity to share travel experiences with them is a decisive factor when choosing a destination and, crucially, accommodation.
However, despite this clear demand, many pet-friendly hotels still find themselves in a position ofExcessive dependence on third-party online platforms (OTAs)such as Booking.com, Expedia, or Airbnb to secure their bookings. While these platforms offer visibility, they do so at a significant cost in commissions and, more importantly, limit the hotel’s ability to build a direct and lasting relationship with its guests.
This article has been designed as a comprehensive strategic guide for pet-friendly hotels in Medellín. You’ll discover how your establishment cansignificantly increase its direct bookings, reduce the onerous commissions of OTAs and improve theirlocal positioning on Googleand other digital platforms, all through the implementation of digital marketing and SEO strategies. We’ll show you how to turn the advantage of being pet-friendly into a driver of profitability and loyalty in the competitive market of 2025.
Why is investing in the pet-friendly segment in Medellín a winning strategy?
Pet-friendly tourism is not a passing fad; it’s a global trend that reflects a profound cultural shift in people’s relationships with their pets. Investing in this segment offers multiple strategic benefits for hotels in Medellín:
- Global Trend and Sustained Growth:
- Recent data indicate that the30% of travelers in Latin America prefer pet-friendly accommodations.This figure continues to rise, representing a growing market with high spending potential.
- Pet owners often have greater purchasing power and are willing to pay more for services and amenities that ensure the well-being of their furry companions.
- High Value Local and Regional Tourism:
- It doesn’t just attract international tourists. A large percentage of the demand comes fromAntioquians and visitors from other Colombian citieswho seek complete experiences and don’t want to leave their pets at home or in daycare. This audience tends to travel more frequently and seek high-quality experiences.
- It doesn’t just attract international tourists. A large percentage of the demand comes fromAntioquians and visitors from other Colombian citieswho seek complete experiences and don’t want to leave their pets at home or in daycare. This audience tends to travel more frequently and seek high-quality experiences.
- Clear and Attractive Competitive Differentiation:
- In a saturated hotel market, being genuinely pet friendly is apowerful competitive advantageIf communicated correctly, it allows your hotel to stand out from the crowd and attract a loyal and appreciative niche market.
- Travelers with pets often share their experiences online (social media, blogs, reviews), which generates aorganic promotionand positive word of mouth.
- In a saturated hotel market, being genuinely pet friendly is apowerful competitive advantageIf communicated correctly, it allows your hotel to stand out from the crowd and attract a loyal and appreciative niche market.
- Increased Loyalty and Repeat Bookings:
- Pet owners tend to be very loyal customers. Once they find a boarding facility that truly meets their pets’ needs and provides a positive experience, they are very likely to return and recommend it.
- This loyalty translates into higher customer lifetime value (CLTV).
OTA vs. Direct Bookings: The Battle for Profitability in the Pet-Friendly Segment
While OTAs (Online Travel Agencies) offer immediate, massive visibility, their commission costs and lack of control over customer relationships make them less desirable for long-term profitability.
Advantages of OTAs for Pet-Friendly Hotels:
- High Immediate Visibility:They expose your hotel to millions of users searching for accommodations, including those who use pet-friendly filters.
- User Trust:Large platforms enjoy high credibility and familiarity among travelers.
- Technological Facility:They provide relatively easy-to-use booking engines and content management systems.
Critical Disadvantages of OTAs for Pet-Friendly Hotels:
- High Commissions:They represent between the15% and 25% (or more) of the value of each reservationThis is a margin that your hotel directly loses.
- You Don’t Build Your Own Database:Customer information is the property of the OTA, which limits your ability to establish direct and personalized communication.
- Difficulty in Retaining Guest Loyalty:The guest’s primary relationship is with the OTA, not your hotel. This makes remarketing strategies and building loyalty difficult.
- Limited Control of Brand Experience:Your hotel’s presentation on OTAs is standardized, making it difficult to communicate your pet-friendly Unique Value Proposition (rules, permitted areas, special pet amenities, etc.) in an authentic and distinctive way.
- Direct Competition on Your Own Profile:OTAs can bid on your hotel name in Google Ads, appearing above your website and “stealing” customers who were already searching for you directly.
Strategic and Economic Benefits of Direct Bookings (The Main Objective):
- Higher Profitability:Each direct booking means that the100% of room revenue (less digital marketing costs) stays with your hotel, significantly increasing the profit margin per room.
- Total Control of the Brand Experience:You can communicate your pet-friendly policies (rules, permitted areas, amenities, supplements) clearly, visually, and attractively on your own website.
- Database Construction and Client Property:Every direct booking allows you to capture valuable guest data, which is essential for remarketing, email marketing, and long-term loyalty strategies.
- Greater Control over Communication and Personalization:You can offer additional services (upselling/cross-selling) and personalize the guest experience from the moment they book.
- Guest Loyalty:By interacting directly with the customer, you can build a stronger relationship and encourage repeat bookings.
How to Improve the Local SEO of Your Pet-Friendly Hotel in Medellín: Conquer Geographic Searches
Local SEO is absolutely crucial for hotels, especially for niches like pet-friendly, as most accommodation searches are based on geographic intent. Here’s how to optimize your local presence:
- Optimize Your Google Business Profile (formerly Google My Business): Your Virtual Showcase on Google Maps
This is your calling card on Google Maps and local search results. Its optimization is non-negotiable.
- Essential Information and Keywords:
- Be sure to clearly include “pet-friendly hotel in Medellín” in your business description.
- List your specific pet-friendly services (e.g., “pet bed,” “food bowls,” “dog parks,” “walking or veterinary services”).
- Keep your Name, Address, and Phone Consistency (NAP) across all online directories.
- Quality Photos and Videos for Pets:
- Upload high-quality photos that showcase pet-friendly rooms, designated pet areas, and ideally, photos of guests enjoying time with their pets at the hotel.
- Create a short video tour highlighting pet-friendly amenities.
- Review Management:
- Respond to ALL reviews, both positive and negative. Acknowledge positive comments and address concerns professionally.
- Encourage your guests to mention the pet-friendly distinction in their reviews (e.g., “The hotel was very welcoming to our dog”). Reviews are a crucial ranking and trust factor.
- Posts on Google Business Profile:Use the posts feature to announce special promotions for guests with pets, pet-friendly events, or new policies.
- Atributos Pet Friendly:Make sure to check all the “pet friendly” attributes that Google Business Profile allows.
- Create Specific and Optimized Pages on Your Website: Content that Responds to Demand
Having a dedicated, optimized section on your website is vital to capturing traffic specifically searching for pet-friendly accommodations.
- Clear and Descriptive URL:Create a page with a clear, SEO-friendly URL, such as:/hotel-pet-friendly-medellin, /pet-friendly-lodging-in-medellin, the/hotel-accepts-dogs-el-poblado.
- Optimized Title and Meta Description:
- SEO Title:“Pet-Friendly Hotel in Medellín – Travel with your pet to [Hotel Name]”
- Meta Description:“Your pet-friendly hotel in Medellín. Enjoy a luxurious stay with your pet at [Hotel Name]. Accessible rooms, walking areas, and special services. Book directly here!”
- Detailed and Exhaustive Content:
- Clear Policies:Include sections with frequently asked questions (FAQs), pet policies (size, type, number of pets), additional fees, and any specific rules. Transparency builds trust.
- Permitted Areas:Details the areas of the hotel where pets are welcome (rooms, green areas, specific lobbies).
- Amenities and Special Services:Mention all the extras you offer for pets (beds, bowls, toys, welcome treats, dog walking service, on-call vet, dog grooming).
- Testimonials and Photo/Video Gallery:Include testimonials from guests with pets and an engaging photo/video gallery of animals enjoying themselves at your hotel.
- Calls to Action (CTAs):Integrate clear and direct CTAs to your booking engine on this page.
- Clear Policies:Include sections with frequently asked questions (FAQs), pet policies (size, type, number of pets), additional fees, and any specific rules. Transparency builds trust.
- SEO-Relevant Content on Your Blog: Educate and Inspire the Pet Traveler
A well-maintained, SEO-optimized blog is a powerful tool for attracting organic traffic and positioning yourself as an authority on pet-friendly tourism.
- Examples of Strategic Blog Posts:
- 5 must-do things to do in Medellín with your dog: parks, trails, and pet-friendly cafes
- “What to Pack if You’re Traveling to a Hotel with Your Cat: A Complete Checklist”
- “Advantages of choosing a certified pet-friendly hotel for your vacation”
- “Guide to pet-friendly restaurants in El Poblado near our hotel”
- “Tips for traveling by plane with your pet to Medellín”
- Pet Activities in Medellín: Parks, Spas, and Nearby Veterinarians
- 5 must-do things to do in Medellín with your dog: parks, trails, and pet-friendly cafes
- Long Tail Keywords Optimization:These articles allow you to rank for more specific, high-intent searches, such as “best dog parks in Medellín near El Poblado” or “pet-friendly restaurants with terraces in Provenza.”
- Internal Links:Strategically link from these blog posts to your “Pet Friendly Hotel” page and booking engine.
- Backlinks and Local Citations: Build Authority and Credibility
Backlinks (links from other websites to your page) and citations (mentions of your business with NAP) are critical for local SEO and domain authority.
- Register Your Hotel in Specialized Directories:
- Pet Directories:MascotasColombia.com, HotelesPetFriendly.com (conceptual examples).
- Local Tourist Directories:TurismoMedellín.gov.co, ViveMedellín.com.
- General Directories:Yellow Pages, Yelp, TripAdvisor (make sure your pet-friendly information is up to date).
- Pet Directories:MascotasColombia.com, HotelesPetFriendly.com (conceptual examples).
- Get Quality Links:
- Pet Blogs:Reach out to pet bloggers or influencers to write about your hotel or include you in their pet-friendly travel guides.
- Tourist Media:Collaborate with media outlets or travel portals that publish articles about traveling with pets.
- Networks of Veterinarians and Pet Stores:Partner with local pet-related businesses to exchange links or mentions.
- Pet Friendly Organizations:If there are any pet-friendly associations or groups in Medellín, look for opportunities to collaborate.
- Pet Blogs:Reach out to pet bloggers or influencers to write about your hotel or include you in their pet-friendly travel guides.
- Digital Public Relations:Participate in pet-friendly events, sponsor animal causes, and promote these activities online to generate mentions and links.
Featured Cases of Pet-Friendly Hotels in Medellín That Succeed with Digital Marketing
These hotels not only accept pets, but have integrated this policy into their digital strategy to differentiate themselves and attract direct bookings.
- Binn Hotel Medellín:
- Differentiator:Located in El Poblado, the Binn Hotel is a luxury hotel that has adopted a completely pet-friendly experience, with rooms and amenities adapted to welcome your pets with every comfort. They offer special beds, water and food bowls, and access to designated green areas.
- Digital Strategy:Their strong local SEO strategy, with a dedicated page for “Pet Friendly Hotel in El Poblado,” photos of happy pets at their facilities, and constant mentions on their Google Business Profile, allows them to capture a significant volume of direct bookings. They have reduced their dependence on OTAs by positioning their pet-friendly offerings organically.
- Results (Conceptual Example):Direct pet-friendly bookings increased by 40% in the last year, and the conversion rate for the pet-friendly page improved by 15%.
- Differentiator:Located in El Poblado, the Binn Hotel is a luxury hotel that has adopted a completely pet-friendly experience, with rooms and amenities adapted to welcome your pets with every comfort. They offer special beds, water and food bowls, and access to designated green areas.
- 23 Hotel Medellín:
- Differentiator:In the heart of Medellín, the 23 Hotel has become a landmark for travelers seeking design and exclusivity without leaving their pets behind. They offer services designed for the comfort of animals and their owners, including pet welcome kits and dedicated walking areas.
- Digital Strategy:Their digital strategy includes a strong presence on Google Business Profile with highlighted pet-friendly attributes, optimized content on their website about “Luxury Pet Experiences in Medellín,” and active social media promotion showcasing the happiness of their furry guests.
- Results (Conceptual Example):A 25% increase in direct searches for “Medellín pet-friendly hotel” in Google Search Console, and 30% more engagement on Instagram posts featuring pet-friendly content.
- Differentiator:In the heart of Medellín, the 23 Hotel has become a landmark for travelers seeking design and exclusivity without leaving their pets behind. They offer services designed for the comfort of animals and their owners, including pet welcome kits and dedicated walking areas.
Post-Booking Loyalty Strategy: Turning Customers into Brand Ambassadors
Direct booking is just the first step. The real profitability lies in loyalty. For pet-friendly hotels, this is even more powerful, as pet owner loyalty is very high.
- Segmented and Personalized Email Marketing:
- Create exclusive campaigns for guests who have previously stayed with pets.
- Send reminders of special dates (pet’s birthday, anniversary of first stay).
- Offer relevant content (e.g., “New dog parks in Medellín,” “Upcoming pet-friendly events”).
- Create exclusive campaigns for guests who have previously stayed with pets.
- Direct Buyback Discounts and Loyalty Programs:
- Offer a special discount or exclusive benefit (e.g., free late check-out, room upgrade) for a second visit, encouraging them to book directly.
- Create a loyalty points or tiered program that rewards direct bookings, especially for guests with pets.
- Offer a special discount or exclusive benefit (e.g., free late check-out, room upgrade) for a second visit, encouraging them to book directly.
- Custom Content and Strategic Alliances:
- Send pet travel guides customized to your pet’s type.
- Partner with local groomers, dog walkers, veterinarians, or pet stores to offer discounts or exclusive services to your guests.
- Send a “going away gift” for your pet with a small token or a coupon for their next stay.
- Send pet travel guides customized to your pet’s type.
Measuring Key Results (KPIs): The Compass of Your Pet-Friendly Digital Strategy
To ensure your strategy is effective, it’s critical to measure and analyze the following Key Performance Indicators (KPIs) in your analytics tools (Google Analytics, Google Search Console, Google Ads, Meta Ads, etc.):
- Percentage of Direct Bookings over the Total:This is the most important KPI. Aim to gradually increase this percentage.
- Organic Traffic to the Pet Friendly Page:Monitor the number of users arriving at your pet-specific page from search engines.
- Conversion Rate on the Pet Friendly Page:Measures how many visitors to this specific page end up making an inquiry or booking.
- CTR (Click-Through Rate) on Google Maps and Hotel Listing:Evaluate how many people click on your Google Business Profile after searching for your pet-friendly hotel or hotels.
- Engagement in Pet Friendly Content:Measure likes, comments, shares, and saves on your pet-related social media posts.
- Customer Acquisition Cost (CAC) for Pet Friendly Direct Bookings:Calculate how much each direct booking from this segment costs you and compare it to the cost of OTAs.
- Customer Lifetime Value (CLTV) of Pet Friendly Guests:Measures the total revenue generated by a pet guest over time.
Your Pet-Friendly Hotel in Medellín, Positioned for Success and Profitability
The segment ofPet-friendly hotels in Medellínrepresents ahuge and growing market opportunityFor establishments willing to invest in a solid digital strategy. Hotels like Binn Hotel and 23 Hotel are already demonstrating how it’s possible to stand out, build a highly loyal following, and, crucially,sell more by investing in direct bookingsand a robust strategy ofSEO local y marketing digital.
By combining a clear and well-communicated pet policy, an optimized website with relevant and engaging content, a pristine and active Google Business Profile, and post-booking loyalty campaigns, your hotel can drastically reduce its dependence on OTAs and sustainably strengthen its brand. Not only will you attract more travelers with their furry companions, but you’ll also build a base of repeat, highly satisfied guests.
Is your hotel already pet-friendly in Medellín, but it doesn’t appear on Google when you search for “pet-friendly hotel in Medellín” or “pet-friendly accommodation in El Poblado”?Are you losing direct bookings to competitors or OTAs?
It’s time to transform your digital presence and capitalize on this valuable trend.
Contact us at Digisap and let’s design an SEO and digital marketing strategy together so your hotel is the first choice and people book with you, not the competition.
Click here to schedule your free consultation and take your hotel to the next level: hhttps://digisap.com/contacto/